Ascio Web Service v3

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ERRP - Expired Registration Recovery Policy

How to send ICANN conform mails to remind that a domain is expiring.

We offer 2 methods how mails can be sent to the registrant:

1. We send e-mails to the registrant

• We send e-mail directly to your customer
• The partner adds our SPF record into the zone of the partners DNS-server. This is the SPF record:
  v=spf1 ip4:212.123.41.224/28 include:_spf.hostedemail.com -all
• With SPF record we can use the partners e-mail address as mail-from.
• We can create partner-templates with the partner language and text
• Please ask partnerservice for help.

You can provide us the mail-from, reply-to, subject-template, body-template and SPF. With that we can send mails and they look like yours.

2. The partner sends e-mails and uploads them as a proof

• We send a callback to an URL on the partner-server (or via PollQueue). The OrderType is Autorenew_Domain or Autodelete_Domain. The OrderId of the Autorenew_Domain or Domain is needed for the Upload_Message API-Call.It's send 35 days before the expire-date.
• The partner sends the reminder to his customer
• The partners uploads the e-mail via AWS. It contains: from, to, subject, body, date. With that we can proof the the mail was sent.
• Please ask you integration specialist Manuel Lautenschlager for help

We won't send the same reminder again, if the partner uploaded it before

Schedular for ERRP Mails

You don't need you own schedular as we send the mails, or notify you via callback that you need to send it. The mails are sent like this:

Non-expiring domains

• 35 days before expiry: Create the autorenew order and issue callback
• 26 days before expiry. Send ERRP reminder 1 to registrant unless uploaded already re 2 below
• 7 days before expiry: Issue callback reminding partner to send ERRP reminder 2 to registrant if desired
• 4 days before expiry: Send ERRP reminder 2 to registrant unless uploaded

Use this method if:

• You what to generate your individual mails with dynamic content
• You allready have a messaging-module and what to continue using it
• You have resellers as customer and you send the reminders for them
• Your company policy forces you to send your own e-mails

Expiring domains

• 35 days before expiry: Create the autodelete order and issue callback
• 26 days before expiry: Send ERRP reminder 1 to registrant
• 7 days before expiry: Issue callback reminding partner to send ERRP reminder 2 to registrant if desired
• 4 days before expiry: Send ERRP reminder 2 to registrant
• 0 days before expiry: Issue callback reminding partner to send ERRP reminder 3 to registrant if desired
• 5 days after expiry: Send ERRP reminder 3 to registrant
• 8 days after expiry: Suspend the domain by setting it to client-hold
• 8 days after expiry: Issue callback notifying partner of suspension
• Afterwards, subsequent renew order reviving the domain must remove the hold
• 30 days (typically, depending on threshold) after expiry: Delete the domain
• Afterwards, subsequent restore order reviving the domain must remove the hold

Example mail

These mails are required

• Expiry reminder #1 (Expiry reminder #1 example)
• Expiry reminder #2 (Expiry reminder #2 example)
• Delete notification #3 (Delete notification #3 example)
• Renew notification #1 (Renewal notification #1 example)
• Renew notification #2 (Renewal notification #2 example)

Example

Caught error java:org.exist.xquery.XPathException: exerr:ERROR Type error in expression: required node name is {''}:properties; got: property [at line 27, column 61, source: /db/apps/aws/code-generator/lang/nodejs.xqm]
In function:
	nodejs:get-array(element(properties)) [27:43:/db/apps/aws/code-generator/lang/nodejs.xqm]
	nodejs:serialize-objects(element(properties)*, element(inputs)) [515:34:/db/apps/aws/code-generator/lang/nodejs.xqm]
	code:generate-lang(item()*) [522:19:/db/apps/aws/code-generator/code-generator.xqm]
	code:generate-code(element(inputs)) [214:24:/db/apps/aws/code-generator/code-generator.xqm]. Type error in expression: required node name is {''}:properties; got: property. Data: .
             
             <inputs><lang>nodejs</lang><type name="UploadMessage"/><input type="enum" var="Type" value="ExpiryReminder1"/><api>v2</api><inputs>
            <type name="UploadMessage"/>
            <input type="enum" var="Type" value="ExpiryReminder1"/>
            <api>v2</api>
        </inputs></inputs>